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Privacy Policy

How Vektron Electronic Controls collects, uses and protects your personal information.

Last updated: 12 May 2026

1. Introduction

Vektron Electronic Controls (“Vektron”, “we”, “our”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect when you use this website or contact us, how we use that information, and the rights you have under the South African Protection of Personal Information Act, 2013 (POPIA).

2. Who we are

Vektron Electronic Controls is a manufacturer of single phase solid state motor relays and a distributor of STERN smart switches and touch free products, based at 49 Dr Mike Heroldt Street, Wavecrest, Jeffreys Bay, Eastern Cape, South Africa. For any privacy-related question you can reach us at velcon@global.co.za or on +27 83 306 7607.

3. Information we collect

We only collect personal information that you choose to provide, or that is automatically recorded when you visit the site. This includes:

  • Information you submit through the contact form: your name, email address, phone number, subject and message.
  • Correspondence you send to us by email or telephone.
  • Standard server log information such as IP address, browser type, pages viewed and the date and time of the visit. These logs are used for security and basic site analytics.

4. How we use your information

We use the information you provide for the following purposes:

  • Responding to product enquiries, quote requests and support questions.
  • Supplying quotations, invoices and order information.
  • Sending occasional product updates relating to an enquiry or order you have made.
  • Keeping our website secure and improving its performance.

5. Cookies and analytics

This site uses a minimal set of functional cookies needed for the page to work correctly. We do not use third-party advertising cookies. If basic analytics are added in future, they will be anonymous and used only to understand site usage.

6. Sharing your information

We do not sell, rent or trade your personal information. We may share information only where strictly necessary — for example with a courier to deliver a product to you, or where we are required to do so by law. Any third party that handles your information on our behalf is required to apply the same level of protection set out in this policy.

7. Storage and security

Personal information is stored on systems protected by reasonable technical and organisational measures, including access controls, encrypted connections and regular backups. We retain enquiry information only for as long as it is needed to respond to your request or to comply with our legal obligations, after which it is deleted or anonymised.

8. Your rights

Under POPIA you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct or update inaccurate information.
  • Request that we delete personal information that we no longer need to keep.
  • Object to the processing of your personal information for direct marketing purposes.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please email velcon@global.co.za with your request. We will respond within a reasonable period.

9. Children

This website is intended for business and trade customers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information, please contact us so we can delete it.

10. External links

This site contains links to third-party websites, including the STERN Engineering manufacturer site and PDF brochure viewers. We are not responsible for the privacy practices of those sites and recommend you review their own privacy policies before submitting any information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL with a “last updated” date at the top.

12. Contact

Questions, requests or complaints about this policy can be sent to:
Vektron Electronic Controls
49 Dr Mike Heroldt Street, Wavecrest, Jeffreys Bay, Eastern Cape, South Africa
Email: velcon@global.co.za
Phone: +27 83 306 7607